ADVICE BUSINESS FIXES

Age Pension client work chews up time. This work was a lot easier in the days when Centrelink wait times were far shorter and advisers had access to Centrelink Financial Information Service (FIS) officers.

But times have changed.

Some advisers are now reporting that they are on the phone for up to 3 hours, half of which is spent in the telephone queue.

This can turn what should be a straight forward government service into a costly exercise, thereby making it problematic for both the advice practice and their Age Pension clients.

Late last year as part of my Mentor Circle initiative, I interviewed Jacqueline Parker who is an Age Pension specialist. As principal of her own business ‘My Age Pension’, Jacqueline is an expert in straightforward cases as well as complex cases which often involve companies, trusts or farms.

Because the Age Pension is a government service, Jacqueline does not incur the high costs burdened upon financial advisers. This provides the opportunity for advisers to outsource at a reasonable cost, receive feedback and have the trust and confidence that their clients will be well looked after.

To learn more, watch my interview with Jacqueline Parker here: