Privacy Policy

At My Age Pension, we take your privacy seriously and are committed to ensuring that your personal information is handled with care and respect. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our services.

What Information We Collect

We may collect personal information such as your name, address, email, phone number, and other details necessary to provide our services. This information is gathered directly from you when you engage with us, whether through our website, email, phone, or in person.

Why We Collect Your Information

We collect your personal information to provide you with our services, respond to your inquiries, and improve our offerings. Specifically, we use your information for:

  • Helping you with Age Pension applications or Centrelink processes

  • Responding to your requests and providing ongoing support

  • Sending relevant updates about changes to your pension entitlements or services

  • Maintaining communication throughout your service period with us

We will never sell or share your personal information for marketing purposes without your explicit consent.

How We Keep Your Information Safe

We are committed to safeguarding your information. To ensure the security of your data:

  • Data Collection and Storage: We collect client data using a secure electronic notebook (Supernote), which is password-protected to prevent unauthorised access.

  • Data Backup: Your information is securely backed up to Google Drive, which employs encryption and controlled access to protect stored data.

  • Handling Documentation: Any physical documents are scanned for digital storage.

  • Once scanned, we either return the originals via registered mail or securely destroy them using a shredder.

Data Retention and Deletion

We keep your personal information only for as long as it is necessary to provide you with the services you’ve requested and to comply with any legal obligations. If we no longer need your information, we’ll take steps to securely delete or anonymize it.

However, we may retain certain information for a longer period if required for legitimate business purposes, such as record-keeping, or where legal requirements mandate it.

If you have any concerns or would like your data deleted earlier, please let us know and we’ll do our best to accommodate your request while still adhering to any legal or regulatory obligations we may have.

Accessing or Updating Your Information You have the right to access and update the personal information we hold about you. If any of your details change, or you believe the information we have is incorrect, please contact us, and we will update our records promptly.

Third-Party Disclosure

We will not share your personal information with third parties unless:

  • You have given us your explicit consent to do so, or

  • It is necessary to complete your requested service, or

  • It is required by law.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information at any time. You may also request that we stop using your information for certain purposes, such as marketing.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in the law, our data collection and use practices, or the nature of our services. The latest version of this policy will always be available on our website.

Contact Us

If you have any questions, concerns, or complaints about how we handle your personal information, or if you’d like to request access to or deletion of your data, please contact us:

  • Phone: 0419787847

  • Email: Jacqueline@myagepension.com.au

  • Mailing Address: PO Box 874 Samford Qld 4520

We’re here to ensure your privacy is protected and are happy to address any concerns you may have.